SHIPPING AND REFUND POLICY

SHIPPING POLICY

At OPGameZone, we aim to provide fast and reliable shipping to ensure you receive your purchases in a timely manner. All orders are processed within 1-7 Days business days after the order is placed. Delivery times may vary based on your location and the shipping method selected during checkout.

You will receive a confirmation email with tracking details once your order has been dispatched. In case of any delays, we will notify you promptly.

DELIVERY OF DIGITAL ITEMS

At OPGameZone, all products are delivered digitally. Once your purchase is confirmed, you will receive a digital item via email within the chosen delivery speed. Please ensure that your email address is correct to avoid any delays in receiving your purchase.

REFUND POLICY

Our goal is to ensure your satisfaction with your purchase. If you are not completely satisfied, you may request a refund or exchange within 3 hours of receiving your order. To be eligible for a refund, the item must be unused, in its original condition, and returned in the original packaging.

REFUND PROCESS

To initiate a refund, please contact our customer service team. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-10 business days.

Please note that the transaction fee is non-refundable. If you receive a refund, the cost of the transaction fee will be deducted from your refund unless the return is due to a defect or error on our part.

EXCHANGES

If you wish to exchange an item, please contact us within 1 day of receiving your order. We will assist you with the exchange process. Please note that the item must be returned in its original condition and packaging.

NON-REFUNDABLE ITEMS

Certain items, such as downloadable software, gift cards, and final sale items, are exempt from being returned. Please check the product description for details on non-returnable items before making a purchase.

CONTACT US

If you have any questions or concerns regarding our shipping or refund policies, feel free to reach out to our customer service team at [email protected]